FAQs & Contact
Frequently Asked Questions
Please review all FAQs prior to contacting the team.
After contacting the team please allow 1-2 business days for response.
After contacting the team please allow 1-2 business days for response.
Please include your order number with your submission.
- The employee code I received is not working
- Codes Require NOCD Emails
- Please be sure that you are using your NOCD email to check out - just being logged into your NOCD email in chrome is NOT enough to activate the code
- Codes are case sensitive
-
Please use code exactly as it was sent
- Can I return my order if I ordered the wrong size or color?
- Returns or exchanges for most reasons, such as ordering the wrong size or color, or change of mind is not currently possible.
- Can I cancel my order once it is placed?
- In most cases, we are not able to cancel orders once they are placed as they are sent directly to the manufacturer.
- If you make an immediate error, please reach out and we will do our best to contact the manufacturer - this unfortunately is not something we can guarantee - please do pay close attention to entering correct shipping address, size and quantity of items you order.
- What can I do if my order is damaged?
- If a product is damaged or defective due to a manufacturing error, it is possible to request a replacement or refund. This must be reported within 10 days of delivery.
- To request a replacement or refund, you can:
- Send your order number and CLEAR images to shop@nocdhelp.com within 10 days of purchase so that the NOCD Shop team can report the issue.
- What if my order says "Lost in transit"?
- If an order is returned to the sender due to an invalid address, you will only receive a refund for the product price.
- What if my order says "Unsuccessful delivery"?
- If a delivery attempt is unsuccessful, you can opt for a reprint with an extra charge or a partial refund.